Refund policy

REFUND & RETURN POLICY — Joy Every Season

Every item at Joy Every Season is made just for you when you order it. Because of that, we can't take returns or exchanges for change of mind. But if something goes wrong on our end, we'll make it right at no cost to you.

WHAT'S COVERED

Tell us within 25 days of delivery and we'll send a free replacement. If we can't replace it, we'll refund you. You don't need to mail anything back.

- Misprint: the design is smudged, crooked, faded, or not what's shown on the product page.

- Wrong item or size shipped: you ordered a Medium hoodie and got a Large, or got a different product.

- Damaged in transit: a cracked mug, a broken ornament, a crushed candle.

- Manufacturing defect: a seam coming apart, a hole in the fabric, a faulty print on arrival.

- Lost in transit: your tracking hasn't moved and the package never arrived. Contact us within 25 days of the estimated delivery date.

WHAT'S NOT COVERED

- Change of mind, or a gift that isn't quite right.

- Ordering the wrong size or color. Please check the size chart on each product page before you order.

- A wrong or incomplete address entered at checkout. If a package comes back because of the address, we're happy to reship it once you pay the reshipping cost.

- Packages marked "delivered" by the carrier but then missing or stolen. Please check with neighbors and your local post office, and file a claim with the carrier. We can't refund or replace these.

- Normal wear and tear, or damage from washing outside the care instructions.

HOW TO REPORT A PROBLEM

Email admin@joyeveryseason.com with:

1. Your order number

2. A clear photo of the problem (and of the label or packaging if it's damage)

3. What happened

Please report within 25 days of delivery (or of the estimated delivery date for lost packages). We'll reply within 2 business days.

CANCELLATIONS

Orders go into production fast. You can cancel or change your order within 2 hours of placing it by emailing admin@joyeveryseason.com. After that, it's already being made and can't be cancelled.

HOLIDAY ORDERS

To get your order in time, order by Nov 14, 2026 for Thanksgiving and Dec 14, 2026 for Christmas. Holiday replacements may take longer during peak season.

This policy does not affect your statutory rights under California or US law.

Questions? admin@joyeveryseason.com